Terms of Contract
This contract is intended to ensure that your cake will be made, designed and delivered according to your specifications.
Deposit: Your date is reserved and your order confirmed only upon execution of this contract and when the deposit is received by Melanie Todd Cake Design. The booking retainer fee will be £100 or 50% of the total balance if the quote has been agreed. The deposit is non- refundable in the event of a cancellation. However, if you need to change the date or move your event please contact me and I will attempt to make accommodating arrangements. I understand that things can come up that are completely out of your control. Payment can be made via cash or bank transfer. Cash is only accepted in person.
Final Payment: Payment of remaining balance, if any, is due 4 weeks before the cake is due for weddings and 10 days before for celebration cakes. If payment is not received prior to the event I reserve the right to refuse your order. Absolutely no refunds shall be granted within 4 weeks of the event.
Changes: The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
Flowers: If flowers are provided by an outside source, you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
Allergens: Products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk.
Photographs: I reserve the right to use any photographs for my own reference, display or promotional advertisement without compensation to you.
Delivery and set up: Delivery and set up is required for all wedding cakes and for some multiple tiered special occasion cakes. There is a charge for this service and this is distance based. Should you choose to pick up your wedding cake from Melanie Todd Cake Design, I will not be responsible for damage incurred once the cake leaves the premises.
Release of Liability: Melanie Todd Cake Design will make every possible effort to create and safely delivery your cake. Once delivery and set up is complete Melanie Todd Cake Design shall not assume any responsibility for your guests', florist's or any other person's acts with regard to your cake. Melanie Todd Cake Design shall have no responsibility for the condition of the cake once delivered to you or your wedding venue. High temperatures can adversely affect your cake. It is your responsibility to arrange with the venue an appropriate spot for the cake, out of direct sunlight and away from unnecessary heat.
Rentals: Additional items, such as cake stands, must be returned within 48 hours of the event, unless agreed by Melanie Todd Cake Design. There is a hire charge for stands, included in total price, and a deposit charge. The deposit is refundable provided the rental item(s) is (are) returned in the same exact condition within 48 hours of the delivery time and date, unless otherwise agreed. After 48 hours, the deposit is forfeited.
Our Guarantee: Cake design is a creative and organic process. I will endeavour to replicate and create your selected design as closely as possible. I promise to do everything in my power to deliver you a cake that exceeds your expectations and I will work with you on every level to make sure you are completely satisfied with your cake.
Disclaimer: In the case of an emergency or an error in your cake delivery please contact me immediately so I can fix the issue right away! If you are unhappy with your cake, for any reason, please call me on the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of the event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment.